How Platinum Guard handles information you share with us.

Information we collect

We collect information you choose to provide when you request a quote, ask for service, call, email, or otherwise contact the agency. Depending on the request, that may include your name, email address, phone number, state, ZIP code, insurance interests, business or personal insurance needs, timing, the details you choose to provide, and insurance documents or photos you intentionally upload.

Please do not send Social Security numbers, payment card information, driver’s license numbers, medical information, or other highly sensitive information through a general website form, ordinary email, or text message unless Platinum Guard specifically asks you to use an appropriate secure method.

How we use information

We use information to respond to quote and service requests, communicate with you, identify insurance markets that may fit the request, assist with applications or policy service when authorized, maintain business records, prevent fraud or misuse, protect our systems, and meet legal, regulatory, carrier, and contractual obligations.

When information may be shared

Insurance often requires information to move between the agency and other parties involved in the transaction. We may share information as reasonably necessary with insurance carriers, wholesalers, market-access partners, service providers that support our website or business operations, and other parties you ask us to work with. We may also disclose information when required or permitted by law, regulation, legal process, or a governmental request.

Nonpublic personal information connected with an insurance transaction is handled subject to applicable insurance privacy laws and any additional privacy notice provided in connection with that transaction. This website notice supplements those notices; it does not replace them.

Website and browser data

The website uses browser storage and first-party website telemetry to operate the site, preserve attribution and in-progress context, understand page and form performance, detect errors or unusual activity, and improve the customer experience. Before you submit a form, Platinum Guard may receive technical and interaction information such as pages or form steps viewed, buttons used, validation or error states, timing and performance, browser, device, display, language and accessibility-preference information, referral or campaign information, and network, request and approximate-region context. For Georgia-context website form activity, the website may also preserve values entered, changed, or cleared before submission so we can understand form use and diagnose friction; sensitive types and patterns such as passwords or authentication data, payment-card data, and Social Security number patterns are excluded. For Pennsylvania-context website form activity, pre-submit field telemetry is limited to field and step interaction metadata rather than the actual unsubmitted field contents. Submitted form answers and files you intentionally upload are sent when you complete the request. Optional Google Analytics, when enabled and allowed by your website choice, receives a smaller analytics-safe set and not direct contact information, quote or service form content, or uploaded document content.

Third-party website, analytics, email, carrier, and service providers may process information under their own terms and privacy practices when you use their services or leave the Platinum Guard website.

Your choices and insurance privacy rights

You can choose how much information to provide before speaking with an agent, adjust browser cookie or storage settings, and ask us to update your contact preferences. Applicable insurance privacy laws may provide additional rights to receive notices, access certain recorded personal information, request correction, or limit certain disclosures. Those rights depend on the law and the nature of the insurance relationship.

Security and retention

We use administrative, technical, and physical safeguards appropriate to the information and our business operations. No website, email system, or electronic transmission can be guaranteed completely secure. We retain information for as long as reasonably necessary for the purpose it was collected, to support the insurance relationship, and to meet legal, regulatory, carrier, contractual, security, and recordkeeping requirements.

Privacy questions

Call Platinum Guard at 478-370-2011 or email agency@platinumguardinsurance.com with a privacy question. Pennsylvania clients may also contact Tyler Amaral at tyler@platinumguardinsurance.com.